BT announces plans to recruit another 97 staff in Warrington

More than 157 new jobs already filled

BT today announced plans to recruit a further 97 staff in Warrington as part of a UK-wide recruitment drive which will transform customer service.

The announcement follows the success of its latest recruitment drive in the area, which has already filled more than 157 contact centre posts since April last year.

The new jobs will be in both sales and help and service roles in BT customer service with recruiters keen to attract applicants from Warrington and the wider region. They are the latest phase in a major initiative by BT’s Consumer division to answer 90 per cent of calls in the UK and Ireland.

BT is one of the North West’s largest private sector employers with nearly 9,400 employees based in the region, of which more than 1,300 are in Cheshire.

Libby Barr, managing director of BT customer care, said: “Up and down the country, we’re welcoming hundreds of new staff, who have a passion for doing the right thing for our customers. They’re joining at an exciting time in our transformation. We are investing millions of pounds improving our systems, providing more training and enhancing our online services. It will result in a better service for our customers and even more rewarding careers for our people. Our Warrington team is an important part of this exciting growth story.”

Mike Blackburn, chairman of BT’s North West regional board, added: “We have been impressed with the high quality of our Warrington recruits. They show great enthusiasm and a determination to provide customers with a first class service.

“Since April last year, we have recruited more than 157 people at BT’s Warrington contact centre in Europa Boulevard, Westbrook as part of our commitment to provide the best possible service for our customers. Following on from that success, we are now looking for a further 97 people to join us.

“This is the perfect opportunity for someone with a passion for brilliant customer service, who is looking for a secure, well-paid and flexible job with long term career prospects and excellent training at one of the UK’s top companies.”

An open evening will be held at BT’s Warrington contact centre, Europa Boulevard, Westbrook1 on Wednesday April 12th from 6pm to 8pm. To guarantee a place please register by e-mailing permanent@bt.recruit-specials.co.uk.People are also welcome to call in on the day.

Successful applicants for help and service roles will be answering calls and talking to customers from across the UK on a wide variety of matters, ranging from account queries to helping solve service problems. In return, they will receive a starting salary of £18,295 rising to £20,327 after nine months plus bonus

Successful applicants for sales roles will focus on demonstrating to customers why BT is the right company for them.Whether talking with them via phone, live chat or email, they will listen to customers’ concerns, identify sales opportunities and upgrade or improve services to ensure the customer is happy with their service. In return, they will receive a starting salary of £17,982 rising to £19,981 after nine months plus bonus.

Both roles offer flexible shifts, 22 days paid holidays and eight bank holidays, pension and sharesave schemes and free BT Broadband and discounts on mobile products.Full details of the new roles and how to apply can be found at http://www.btplc.com/Careercentre/careersatbt/contactcentres. Short term, part time positions are also available for people looking for an opportunity to gain work experience and coaching with a well-known brand.

.The interview process for permanent candidates will include online tests, assessment centres and interviews so the best possible candidates can be matched to the roles.

BT’s Consumer division has already added around 500 contact centre roles, with around 900 more to be filled by spring this year in order to meet its commitment to improve customer service and answer 90 per cent of its customers’ calls in the UK and Ireland.

The division has committed to improve customer service and is spending an extra £80m over two years to boost performance, in addition to the hundreds of millions of pounds it already spends each year on service.


For further information about this news release please contact the BT regional press office on 0800 085 0660. All our news releases can be read at http://www.btplc.com/News

1 BT, 110 Europa Boulevard, Westbrook, Warrington, WA5 7FZ

About BT

BT’s purpose is to use the power of communications to make a better world. It is one of the world’s leading providers of communications services and solutions, serving customers in 180 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to its customers for use at home, at work and on the move; broadband, TV and internet products and services; and converged fixed-mobile products and services.BT consists of six customer-facing lines of business: Consumer, EE, Business and Public Sector, Global Services, Wholesale and Ventures, and Openreach.

For the year ended 31 March 20161, BT Group’s reported revenue was £19,012m with reported profit before taxation of £2,907m.

British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York.

1The results for the period have been revised to reflect the outcome of the investigation into our Italian business. Detail of which is set out in our third quarter results announcement published on 27 January 2017.This financial information is unaudited.

For more information, visit www.btplc.com