BT Global Services further improves position as a leader in Gartner’s global communications outsourcing and professional services magic quadrant

Evaluation based on ‘Completeness of Vision’ and ‘Ability to Execute’ 

BT today announced that it has been positioned by Gartner, Inc. in the Leaders Quadrant in the ‘Magic Quadrant for Communications Outsourcing and Professional Services’ report for the fourth consecutive year. 

The report by Gartner includes analysis of 18 global vendors that “provide IT services to support fixed and mobile connectivity, and related communications systems and technologies.” 

The Gartner report says that “Leaders affect competitors by the choices they make to create IT service offerings to support business goals, how they align their messaging and personnel to industry needs, and their capability to differentiate value, price and service levels to be first to market with relevant products. Vendors in the Leaders quadrant are performing well today, and maintain a stable organization with a clear vision of market direction. Leaders are building competencies to sustain their leadership positions in the market.” Additionally, “Vendor and customer experience weigh heavily in the Leaders quadrant. All these vendors have demonstrated they have significant network management and outsourcing experience, and understand the dynamics needed to deliver network-centric IT services successfully.” 

Luis Alvarez, chief executive officer BT Global Services, said: “I’m delighted that we have improved our leadership position in this influential report. This is our fourth year running in the leader’s quadrant. I believe our positioning shows that Gartner and our customers increasingly see us as a proven and experienced communications service provider. We feel this report is designed to help firms short-list when looking for providers of on-going managed services or outsourcing agreements, or for project-based services, and testifies that we are able to develop global commercial agreements for outsourcing multicarrier service contracts, personnel and technology on behalf of our customers. We believe the author of the report also recognises our go-to-market approach and our vertical market expertise. Our professional services expertise in LAN, WAN and remote access management, in collaboration and unified communications, in security services or in contact centre infrastructure management are also highly regarded by our customers.” 

To view the full report, please click here 

Gartner, Magic Quadrant for Communications Outsourcing and Professional Services, Eric Goodness, Christine Tenneson, October 2013 

About the Magic Quadrant 
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose