​​BT recruitment drive continues in Wales

BT is to recruit around 67 more people in Cardiff and Swansea, as part of plans to employ 1,000 new contact centre staff in the UK.

BT is to recruit around 67 more people in Cardiff and Swansea, as part of plans to employ 1,000 new contact centre staff in the UK.

Recruiters are looking for applicants from across South Wales and the wider area for the mainly support and technical help roles that will be based at Stadium House in Cardiff and BT Tower in Swansea.

Libby Barr, managing director of customer care at BT Consumer, said: “This latest recruitment is part of our commitment to provide the best possible service for our customers. It is a great opportunity for people to develop a career with one of the UK’s leading companies at a particularly exciting time.

“Major investments such as BT’s acquisition of EE, which brings together the UK’s leading fixed line and mobile phone operators, and the growing strength of BT Sport have been making headlines across the UK and offer wide-ranging benefits for our customers.

“By the end of this year, BT Consumer will answer more than 80 per cent of its customers’ calls in the UK and this means we need more people in our UK contact centres.

“BT is already a major employer in Wales and it’s great news that we can build on this and increase BT’s presence in the country.”

Successful applicants will be answering calls and helping customers from across the UK, providing them with technical and billing advice and top class customer service.

This latest jobs boost for Wales, where 42 will be recruited in Swansea and 25 in Cardiff, is on top of the 186 new jobs that was recently announced for Swansea. In total, this latest announcement brings BT’s total recruitment in the city over recent months to 228.

Details of the new roles and how to apply can be found at http://btcareers.manpower.co.uk/ .The interview process will include online tests, assessment centres and interviews so the best possible candidates can be matched to the roles.

BT’s Consumer division has already filled an extra 1,000 roles in its UK contact centres to enable it to service more of its residential customers in the UK and is in the process of recruiting a further 1,000 before April 2017.

Alwen Williams, regional director for BT Cymru Wales, said: “This is yet another welcome announcement for BT in Wales.”

“These new permanent posts will provide rewarding career opportunities within BT and reflects the emphasis we’re placing as a company on further improving customer service.”

“These are exciting times for the communications industry. Since the start of this year we’ve been able to announce new jobs in Swansea, Cardiff and Merthyr Tydfil in addition to a large number of apprenticeships and graduate traineeships across Wales which is great news for the company and great news for the Welsh economy.”

BT Consumer has committed to improve customer service and is spending an extra £80m over two years to boost performance, in addition to the hundreds of millions of pounds it spends each year on service.

Every advisor will each receive an extra 100 hours of training. The company is also investing in new simpler systems for its advisors, improving service on bt.com and has launched the BT App that allows customers to do things like check their bill or track the progress of their engineer if they have booked a home appointment.