EE to recruit 60 contact centre roles in Merthyr Tydfil
EE, the UK’s biggest mobile operator and part of BT Group, has announced it will hire 60 new advisers to its contact centre in Merthyr Tydfil. The busy call centre already employs more than 800 people with the vast majority coming from the surrounding local area.
These new roles are a part of recruitment drive to hire 800 contact centre advisers for EE’s sites across the UK. As well as Merthyr Tydfil, these advisers will fill positions in North Tyneside, Darlington, Greenock, Plymouth and Doxford. Of the 800 new advisers over 100 will be apprentices hired as a part of the EE apprenticeship programme.
This latest recruitment drive follows EE recently becoming the first UK mobile operator to bring back all customer service calls to the UK and Ireland, creating over 1,000 new jobs in 2016 alone. The roles announced today will join a team that has already helped EE to provide even better customer service, with positive customer feedback soaring and complaints falling well below the industry average.
The positions will give successful applicants the opportunity to benefit from EE’s comprehensive training programme which will allow them to develop new skills while paving the way to opportunities to develop and progress within the business. EE also ranked third in The Sunday Times’ Best Companies to Work For survey, thanks to high scores for management and team work, and was also ranked in the top five in the annual School & College Leavers 2016-17 Awards.
Over 100 of the roles will be offered as part of EE’s apprenticeship programme, giving people the opportunity to learn new skills, gain nationally recognised qualifications and build a long term career with EE. The company has recruited over 1,300 apprentices since it launched the programme in 2012.
As well as investing in UK jobs, EE is making significant investments in Wales’ 4G network taking coverage from 40% of its landmass at the beginning of the year, to 90% by the end of 2017.
Cabinet Secretary for Economy and Infrastructure, Welsh Government, Ken Skates said, “I am delighted that EE will be recruiting an additional 60 new advisers to its contact centre in Merthyr. This is excellent news for the local economy, particularly given EE’s commitment to training and developing its staff and supporting them to progress and build long term careers.”
EE CEO Marc Allera said, “Keeping connected continues to play an increasing role in peoples’ lives, and we’re working hard to invest in our staff and our network to keep Britain connected and ensure we create the best experience possible for new and existing customers. We’re also proud to be continuing to support the UK jobs market and providing the platform for our staff and incoming apprentices to gain skills and build long and successful careers with us.”