Openreach Appoints Fourth Independent Board Member


Liz Benison has been appointed to bring specific focus on customer service

Openreach, the UK’s leading digital infrastructure provider, has appointed Liz Benison as a non-executive member of its newly formed Board. Benison is currently Chief Executive, UK & Europe, Local & Regional Government at international public services provider Serco - and her appointment completes an independent majority on the Board alongside Chairman Mike McTighe, Sir Brendan Barber and Edward Astle.

Establishing the Board is one of a number of governance and executive changes being made at Openreach to bolster its transparency and autonomy, with new senior managerial roles responsible for strategy, regulatory affairs and corporate affairs all reporting directly to the CEO, Clive Selley.

Mike McTighe, Chairman of Openreach, said: “We are determined to meet our customers’ expectations and to strengthen the autonomy, governance and transparency of Openreach, so we are putting a strong team in place to deliver that.

“Liz brings a wealth of experience in building businesses through forging strong relationships with clients and delivering long and complex contracts in the service industry. She is also passionate about good service and British innovation so Openreach is the perfect fit for her knowledge and expertise. Liz will play a key role in helping us to work more closely with all of our communication provider customers.”

The new executive roles include appointments for Richard Allwood as Chief Strategy Officer, Mark Shurmer as Managing Director of Regulatory Affairs, Catherine Colloms as Director of Corporate Affairs and Katie Milligan as Managing Director for Customer, Commercial and Propositions (CCP).

Clive Selley, CEO of Openreach, said: “These senior leadership changes are all about strengthening our relationship with the outside world and building even more productive partnerships with everyone that has a stake in our business.”

“Openreach is crucial to the UK’s thriving digital economy and our people already play an important and active role in communities throughout the country. I am confident that becoming even more transparent and collaborative will help Openreach deliver better service, broader coverage and faster speeds for consumers and businesses across the country.”

The Openreach board is made up of seven members:


  • Mike McTighe, Openreach Chairman
  • Edward Astle
  • Sir Brendan Barber
  • Liz Benison
  • Clive Selley, Openreach Chief Executive
  • Clare Sadlier, Openreach Chief Finance Officer
  • Simon Lowth, BT Group Finance Director


About Liz Benison, Chief Executive Officer, Serco UK & Europe Local and Regional Government

Liz is an experienced divisional Chief Executive, who has wide experience in the business services market.

Liz currently runs Serco's UK and Europe Local and Regional Government business, focussing on customers in Health and Local Government. She joined Serco in 2014 from Computer Science Corporation (CSC) where she spent the previous three years as VP and General Manager for their UK business.

Prior to joining CSC, Liz was VP COO of Capgemini’s Financial Services Division, and before that UK Chief Operating Officer of Xansa plc. She joined Xansa via the acquisition of a start-up company, Druid, where Liz was the UK MD.

Her early career was spent as a manufacturing engineer in Ford and Jaguar. She graduated from Nottingham University with a first class degree in Production Engineering and Management.

Liz lives with her family in Reading.