It comes as our customers face unprecedented disruption across their markets driven by geopolitics, regulation and technology — with AI catalysing change faster than ever. We have designed BT International specifically to help our customers meet these challenges head on and anticipate future opportunities to thrive.

The way we do this centres on two highly scalable telco platforms designed for the age of multi-cloud and AI: Global Voice and Global Fabric, with security built in by design. We’ve channelled our investments into these cloud-centric global platforms and concentrated our expert teams where customers need them most.

From asset-light to platform-rich

We have evolved our ‘asset-light’ strategy for several years, designing our platforms to reflect the trends we see in customer traffic crossing our networks — from data flows to and between the big cloud providers to the emergence of hybrid cloud as a preferred model for many businesses. We see that AI has unpredictable impacts on our customers’ networks — from the lumpy, bulky training workloads of large language models (LLMs) powering GenAI to the low latency demands of conversational AI and augmented reality. These trends are set against the backdrop of a rapidly evolving cyber security threat landscape and a fast-moving regulatory environment.

Telecoms gets its voice back

Our Global Voice platform enables businesses, governments and the people they engage with to communicate with each other effortlessly. We’re already world leading in the global voice services market, managing over 16 billion calls to customer call centres in over 70 countries every year. We’ve migrated these services onto a new SIP-powered, cloud focussed platform enabling voice to be carried across data networks. SIP has been around for a while but the fact that Global Managed Voice is both SIP-powered and cloud-focused means that it’s perfectly poised to unlock the full potential of integrating voice with AI.  

Indeed, Gartner predicts that 30 per cent of Fortune 500 companies will offer customer service through only a single, AI-enabled channel by 2028. I believe our Global Voice platform is strongly positioned to enable this, backed by our experts who have delivered over 5,000 contact centres to over 2,000 customers around the world.

Wrapping the world in Global Fabric

Next, we have Global Fabric, our brand-new, AI-ready, cloud-centric network-as-a-service (NaaS) platform. This offers customers instant, secure and resilient connectivity to practically every app or digital service they want, including the world’s top cloud and software-as-a-service  (SaaS) providers. It launched to live customer traffic earlier this year and it is the platform that will help us achieve our goal to be the world’s number one provider of secure multi-cloud connectivity.

Global Fabric could have hardly arrived at a better time. We were one of the first telcos off the starting blocks with a truly greenfield international platform to eliminate the drag that the previous generation of networks had on customer innovation. With traditional networks, setting up or making changes to connectivity for a new or existing app, including AI, could take days or weeks. With Global Fabric, it happens in an instant.

Now think of the increasingly complex international regulatory environment. Technology and data have become geopolitical pawns. That means customers must double down on sovereignty, ensuring the right data stays within the right jurisdiction while enabling them to unlock its value to the business. With Global Fabric, customers can choose both the cloud destinations their data goes to and the route it takes along the way. This means regulated data never leaves the designated national borders and helps customers stay compliant.

Sharing a platform for success

Looking to the future of our industry, we believe international networks will gravitate towards fewer, larger, telco platforms able to manage the demand generated by increased cloud and AI services. We invite other service providers to work with BT International, as we build out our ecosystem of partners, including our recently announced partnership with Google Cloud, and scale fast so we can, as an industry, offer the best value to customers across the globe. 

We’re at a pivotal moment as an industry. It is an opportunity to move away from fragmented legacy international networks to a platform designed with the reality of AI, cyber and cloud at its core, reflecting customers’ expectations of speed, security, sustainability, sovereignty and naturally the skills to support future growth and prosperity.

When I talk to BT’s multinational customers, they say it’s the end of the road for legacy networks. Like motorists 100 years ago, they realise that slow is the new down.

The invention of the automobile was transformational. Mass-produced, affordable cars expanded people’s horizons and created new opportunities for business. As Carl Benz’s “Motorwagen” evolved into modern-day cars, performance outstripped the ability of roads to carry them. For the car to reach its full potential, new infrastructure was needed. Autobahns, interstate highways and motorways became the transportation backbone of the modern world.

A similar story is being written today, but instead of physical items like you and me, it’s about transporting AI workloads in the digital world — from locations such as Google Cloud data-centres all the way to users and devices, wherever they may be.

A rear-view mirror

Most businesses still use networks built for a previous generation of IT, where users sat in offices and accessed apps and data stored in their own data-centre. Traffic was predictable and connectivity specified at the start of a fixed-term contract. Few changes were needed, and those that were took days or weeks to make.

AI is changing that. AI traffic is unpredictable. For example, training large language models (LLMs) can cause surges in bandwidth demand, congesting inflexible networks. This impacts not just AI performance, but that of other apps too. Moreover, AI workloads can be split between many users in different places. The app itself may be hosted across multiple clouds.

AI-ready performance

At BT, we pride ourselves on delivering rock-solid foundations for our customers’ digital business. We understand AI demands and are building a brand-new network-as-a-service (NaaS) platform designed specifically to meet its needs.

Called Global Fabric, it offers multinational customers connectivity on demand to a full choice of third-party cloud, AI and SaaS providers. They can choose routes, types of connectivity (eg Internet, Ethernet, IP-VPN), scale, locations and services to connect to, all in an instant with the flexibility to make changes at any time. With Global Fabric, we want AI to run best on BT wherever customers are, wherever the data is. That’s a huge ambition and demands extraordinary scale. No single network provider can do this on their own.

That’s why we’re deepening our partnership with Google Cloud. We’re combining the power of Global Fabric with Cloud WAN, Google Cloud’s fully managed, reliable and secure enterprise WAN backbone that leverages the planet-scale Google network to optimise AI performance and cost.

Together, Global Fabric and Google’s Cloud WAN deliver:

• An extensive network
• A network engineered for speed
• One of the most resilient networks
• And the best outcomes for our customers.

To do this, we’re pre-integrating Cloud WAN’s low-latency subsea optical links into Global Fabric. Customers will have a wide selection of high-speed, reliable routes for their digital workloads, all available at the click of a button on Global Fabric’s web portal. They’ll be able to create fully modern, high-performance, secure and resilient flexible networks for their business — meaning they can put their foot to the floor with their AI plans.

Our partnership will also see BT offering customers Google Cloud Partner Interconnect via Global Fabric in 50 of the world’s top cloud locations, growing to 70 by 2026. This will give customers instant connectivity into Google Cloud, with a 99.99 per cent reliability service level agreement (SLA) backed by BT and Google Cloud.

BT will continue to deepen its collaboration with Google Cloud to ensure reliable, direct, and the fastest low-latency access to Google and Google Cloud services across BT’s network.

For customers on their AI journey, our partnership with Google Cloud offers a high-speed route to success. Traffic restrictions are being lifted. A brand new hyperscale highway awaits.

BT and Equinix today announced an expansion of their partnership to help multinational organisations transform interconnectivity across their digital value chain. The move will help customers boost innovation and accelerate business outcomes.

BT’s AI-ready, Global Fabric network-as-a-service (NaaS) platform is now deployed in over 30 Equinix data-centres, growing to over 40 in the next year. This will span the world’s top 30 business locations covering 95 per cent of the world’s cloud interconnection traffic.

It will add to Global Fabric’s international footprint, which BT believes will be one of the largest of any NaaS platform. When fully built-out, Global Fabric will be available to customers internationally via 140 points-of-presence (PoPs) hosted in the world’s top cloud locations across 40 countries. It will offer 74 per cent direct coverage of hyperscaler clouds and pre-provisioned high-bandwidth connectivity to over 700 data-centres.

Global Fabric connects multinational organisations securely, flexibly and reliably. It transforms the ease at which they can deploy and scale interconnectivity with third parties such as customers and suppliers across their full digital value chain.

It provides visibility and control of both access and core networks. This allows organisations to achieve the best end-to-end network performance for their workloads, from users and devices in offices, factories and other operational sites, to the multi-cloud core, which interconnects apps and digital services such as AI. It is built on a fully resilient architecture and offered with a range of management options. With legacy networks, setting up or changing connectivity could take weeks. With Global Fabric, it happens in an instant.

Equinix’s global platform interconnects multiple clouds hosting the apps, solutions and marketplaces underpinning the digital economy. It provides access to approximately 2,000 network services, approximately 3,000 cloud and IT services, over 400 content and digital media services, and more than 4,800 enterprises.

The agreement expands BT’s ability to offer its customers a comprehensive choice of the best locations for their business to digitally interconnect with partners, suppliers, customers and other stakeholders across their full value chain.

It builds on BT Group’s quantum secure communications relationship with Equinix following the joint achievement of the UK’s first data centre to data centre connection using the technology.

According to Equinix’s Global Interconnection Index, digital ecosystems are growing exponentially. Eighty per cent of business-to-business sales interactions are expected to occur in digital channels by the end of 2025. By integrating industry value chains, leading businesses are innovating at a rate 25 per cent higher than their peers.

Arun Dev, Global Interconnections, Equinix, said: “Our partnership enables BT to offer its customers interconnectivity with the full Equinix global digital ecosystem of cloud and IT services, as well as hundreds of content and digital media services, and over 4,800 enterprises hosted at our datacentres globally.” 

​Matt Swinden, director, digital connectivity, Business, BT, said: "The BT-Equinix partnership is a terrific example of our strategy to build the strongest digital foundations for our customers. Global Fabric combined with Equinix’s global ecosystem of infrastructure, cloud and digital service widens the choice we offer to customers of the best locations to interconnect their full business value chain. It will help make trading, partnering and operating a multinational business, better on BT.” 

ENDS

About Equinix

Equinix (Nasdaq: EQIX) is the world's digital infrastructure company^®. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Forward-Looking Statements
This press release contains forward-looking statements that involve risks and uncertainties. Actual results may differ materially from expectations discussed in such forward-looking statements. Factors that might cause such differences include, but are not limited to, risks to our business and operating results related to the current inflationary environment; foreign currency exchange rate fluctuations; stock price fluctuations; increased costs to procure power and the general volatility in the global energy market; the challenges of acquiring, operating and constructing IBX^® and xScale^® data centers and developing, deploying and delivering Equinix products and solutions; unanticipated costs or difficulties relating to the integration of companies we have acquired or will acquire into Equinix; a failure to receive significant revenues from customers in recently built out or acquired data centers; failure to complete any financing arrangements contemplated from time to time; competition from existing and new competitors; the ability to generate sufficient cash flow or otherwise obtain funds to repay new or outstanding indebtedness; the loss or decline in business from our key customers; risks related to our taxation as a REIT; risks related to regulatory inquiries or litigation and other risks described from time to time in Equinix filings with the Securities and Exchange Commission. In particular, see recent and upcoming Equinix quarterly and annual reports filed with the Securities and Exchange Commission, copies of which are available upon request from Equinix. Equinix does not assume any obligation to update the forward-looking information contained in this press release.

BT today announced it has switched on Global Fabric, its new, transformative, network-as-a-service (NaaS) platform and has been carrying out extensive live testing over the past two months. The first Global Fabric services will launch in early 2025.

Global Fabric will make it easier and quicker for businesses to securely connect employees, customers and devices to apps and digital services — including artificial intelligence (AI) — that are hosted across multiple clouds.

Customers will benefit from scalable, secure, high-capacity and resilient connectivity, ready to meet the growing and complex demands of breakthrough AI technologies. Global Fabric’s flexibility will be unprecedented. With legacy networks, setting up or making changes to connectivity services can take weeks. With Global Fabric, it happens in an instant, helping businesses manage unpredictable, AI-driven spikes in data traffic.

BT has already installed Global Fabric ‘points of presence’ (PoPs) in over 45 of the world’s major cloud data centres with the number increasing to 140. This offers customers a choice of locations from which to access Global Fabric services to suit their operational, market and regulatory needs. 

Customers that do not have network connections into the cloud data centres hosting Global Fabric PoPs will be able to order new links from BT, ensuring they are ready for the launch of live services in early 2025. 

BT is also rolling out a demo of Global Fabric’s digital management portal. By November, this will allow customers’ IT teams to learn how to set up and optimise their multi-cloud network configurations and experiment with application programmable interfaces (APIs). APIs will help customers integrate Global Fabric connectivity into other digital business platforms and apps to boost innovation and growth.  

“BT’s Global Fabric will help customers hit the cloud running,” said Colin Bannon, chief technology officer, BT Business. “It will give them a choice of the world’s best cloud locations to interconnect with their customers, partners and suppliers, making them easier to do business with not just today but tomorrow too. With the achievement of our latest Global Fabric delivery milestones, we take another step closer to a new age of AI-ready, digital interconnectivity.”

ENDS

Connecting to Global Fabric PoPs

Global Fabric’s core network hardware is installed in the world’s major carrier neutral facilities (CNFs) — large datacentres where cloud providers, software-as-a-service (SaaS) companies and network operators provide access to their services.

Global Fabric hardware locations are known as ‘points of presence’ (PoPs). BT makes it easy for customers to connect their sites to their business partners, and to their applications and workloads hosted in the multi-cloud, using our PoPs as global connectivity gateways.

According to Gartner, the independent report can be used to “to evaluate and select optimal global network service partners”. It is the 20^th consecutive year* that BT has been named “a Leader” in the Gartner Magic Quadrant^TM for Global WAN Services based on its “Ability to Execute and Completeness of Vision”.

According to Gartner, “providers in the Leaders quadrant are performing well and maintaining a stable organisation, with a clear vision of market direction. They deliver comprehensive portfolios of quality network services across the broadest geographies. They address the global networking needs of a broad range of enterprises in terms of size, geographic distribution and vertical industry. Leaders shape the direction of the market by extending their coverage, developing new class-leading capabilities and commercial models, and deploying them at scale”.

The 2024 report can be accessed from the BT website here.

Bas Burger, CEO, Business, BT, said: “Customers tell me they want predictable performance for their apps, AI and IoT as well as future compliance on data sovereignty and sustainability. Our response is Global Fabric, our visionary new network-as-a-service. I thank our customers and partners for sharing their technology roadmaps, which has helped us develop this transformational new platform to meet their needs.”

ENDS

*Magic Quadrant for Global WAN Services was previously named Magic Quadrant for Network Services, Global (2015 – 2023)

Gartner Disclaimer

Gartner, Magic Quadrant for Global WAN Services, Danellie Young, Gaspar Valdivia, Karen Brown and Lisa Pierce, 15th April 2024.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

The new network will provide secure and reliable connectivity for BGC sites across multiple locations (gas fields, processing plants and offices). It will also provide enhanced connectivity to hyperscalers and delivery of cloud-based applications such as Microsoft 365 and SAP.

This new high-performance, secure network will lay the foundation for BGC’s goal of a future proof, cloud-enabled secure infrastructure in the coming years.

Andrew Wiper, Managing Director of BGC said: “Collaborating with BT is an important milestone for BGC. In forging this alliance, we propel BGC towards global excellence. The bedrock of our operations lies in robust and efficient connectivity, and this contract reinforces our commitment to efficiency and safety.”

Eyad Shihabi, Managing Director, Global Industries and Government, Business, BT said: “We’re very proud of our relationship with JV BGC. This partnership represents a new chapter in this relationship by delivering the high standards of quality and reliability of services directly to BGC in Iraq.”

BT today announced a brand-new international network, enabling business customers to innovate at pace. The new network connects the multiple clouds businesses use for their applications and data with users, such as customers and employees, and will allow them to take advantage of the new wave of digital automation and AI.

Global Fabric, as the new network will be known, represents a generational shift in technology, based on a network-as-a-service (NaaS) technical and commercial model. Like the cloud itself, it is designed to be flexible, scalable and resilient both in the quality of connectivity and the convenience of pay-as-you-use. By combining the power of cloud and networks, customers can optimise application performance, user experience and cost.

They will be able to choose the right type of connectivity for their applications and workloads and proactively manage the routes these take as they move across the network. With this control, customers can achieve the best applications performance, manage costs and address growing regulatory requirements for data in transit.

The new high-capacity, fully programmable network is built with state-of-the-art equipment offering improvements in efficiency, sustainability and resilience. BT estimates that when fully rolled out, Global Fabric will use 79 per cent less electricity than its current global networks (see Notes to editors). This means customers on the new network will be able to reduce their Scope 3 carbon emissions.

Its digital orchestration and e-commerce-like interface enable customers to “shop” for connectivity. It will be pre-integrated with more than 630 digital service providers and over 700 datacentres. This covers the world’s largest public cloud providers, private clouds, network, software-as-a-service (SaaS), and secure access service edge (SASE) solutions — all available at the click of a button.

Jan Hein Bakkers, Senior Research Director, IDC, said: “Organisations realise that the network is a critical foundation for their digital-first and cloud-centric strategies. With the launch of Global Fabric, BT addresses their need to transform their networks. IDC research shows that organisations should adopt a secure and sustainable platform that provides the flexibility, manageability, scalability, and cost effectiveness that can support the right end-user experience for each application. Communications service providers that can deliver performant connectivity solutions with these attributes will be well placed to succeed.”

Chris Sharp, Chief Technology Officer, Digital Realty, said: “Global Fabric is a great example of how service providers should be innovating and will offer enterprises new options for connecting to Digital Realty, the world’s largest data centre platform. By building a cloud-centric network and locating its PoPs inside our world-leading carrier neutral facilities (CNFs), BT will be able to offer its customers terrific speeds with low latency while helping them minimise their environmental impact.”

Brenden Rawle, Senior Director Business Development EMEA at Equinix said: "We welcome BT’s launch of Global Fabric, which builds on its Connected Cloud Edge solution launched with Equinix last year. We enjoy a great partnership with BT and look forward to working together to connect customers to the doorstep of the cloud with a vast and varied choice of potential partners and other SaaS providers, in the Equinix location of their choice."

Bas Burger, CEO, Business, BT, said: “Global Fabric will future proof customers’ connectivity by providing flexibility to ensure they’re always connected so they can always be productive. They’re facing a new wave of digital revolution with AI, IoT and automation driving demand for simplicity and better multi-cloud connectivity. Customers can achieve better total costs, boost app performance and user experience, all while complying with regulations and mitigating cyber threats. Global Fabric means multi-cloud works better on BT.”

ENDS

Notes to editors

Architected for multi-cloud

The location of Global Fabric’s network hardware is key. Global Fabric’s cloud-centric architecture will give it the most direct coverage of hyperscaler clouds of any connectivity provider in the world — almost 50 per cent more than the nearest competitor, based on connectivity information published on hyperscaler websites. Hyperscale clouds include those of AWS, Google Cloud and Microsoft Azure.

Running on the new network “underlay” will be an AI-powered digital orchestration layer. Unlike the Internet, Global Fabric will be “deterministic” — customers will be able to trust BT to deliver the predictable application experience they expect by selecting the optimal end-to-end paths for their applications and workloads as they move to and between multiple clouds and end users.

Connectivity options

Options will include a new BT-enhanced Internet service, point-to-point Ethernet, multi-point Ethernet and MPLS and these will be offered in bandwidth increments of 1 Mbps up to 100 Gbps. Connectivity will be interchangeable on the same port, offering flexibility not possible on current networks.

Global Fabric and sustainability – key figures

Using the Greenhouse Gas Protocol ICT Sector Guidance by Gesi, BT has generated the following estimates:

• In use, Global Fabric will consume 8,326 MWh/year versus its existing international networks at 39,890 MWh/year — a 79 per cent reduction.
• Use stage gross carbon including PUE will be 2,964 tonCO2e/year for Global Fabric versus 13,596 tonCO2e/year for BT’s existing international networks — a 78 per cent reduction.
• Global Fabric’s embodied emissions will be 363 tonCO2e/year versus its existing international networks 2,185 tonCO2e/year — an 83 per cent reduction.
• This gives a total carbon in use plus embodied carbon figure of 3,327 for Global Fabric versus its existing international networks at 15,781 tonCO2e/year — a 78 per cent reduction.
• BT estimates the average power consumption of Global Fabric will be 787 Watts per device, versus 2,201 Watts per device for its existing international networks.
• Moreover, Global Fabric will be built using 1,326 devices versus 1,571 devices — a 16 per cent reduction versus its existing international networks.

BT and Flexenet today announced a new partnership to give customers more choice in how they to move to cloud-based trading floor communications.  

BT will now offer customers Flexenet Private Wires connectivity fully integrated with its BT Trading unified communications and collaboration (UCC) platform. This will help deliver secure, compliant, high-performance real-time trading for customers globally.

BT Trading is engineered specifically for the global capital markets and can be integrated with leading unified communications systems from Microsoft and Cisco and choice of private wire services. As well as use on physical trading floors, it can be accessed by traders remotely. It includes a powerful suite of applications and devices and can be hosted by customers in their own data centres, by BT or in the public cloud.

Flexenet Private Wires offers secure private voice communication links between traders on the trading floors of investment banks, brokers, and hedge funds across Europe, the Americas, and Asia. By directly integrating it with BT Trading, the partners have created a comprehensive unified communications solution, irrespective of customers’ current voice technology, managed seamlessly as a single package.

“Trading firms globally are reaching a point where the move to cloud-based platforms is irresistible,” said Phil Swindle, CEO, Radianz and Trading & Command, Business, BT. “Obsolescence of legacy systems combined with the compelling benefits of the cloud, such as scalability, flexibility and ease of adopting new technologies, are driving change. The combination of BT Trading with Flexenet Private Wires reassures customers they can support existing services as they transform to new technologies.”

Chris Rose, CEO, Flexenet, said: “Interoperability between SIP and TDM in the delivery of private wires is essential as we work through this global technology transition to cloud. Customers will have a mix of users across each connectivity model so it’s important they have a solution that can address both. Our partnership with BT offers a global, comprehensive solution for customers’ trading needs and equips them perfectly for the cloud transition.”

BT today announced a new era in its partnership with ServiceNow, the leading digital workflow company that makes the world work better for everyone, with plans to launch a turnkey, contact-centre-as-a-service (CCaaS) package integrating digital workflows, global communications and a cloud-hosted contact centre platform.

It is being developed in response to demand from customers to simplify and accelerate digitalisation of their contact centres and workflows. Digitalisation, including the move of contact centre systems into the cloud, offers more flexible and responsive user experiences for both customers and agents. It also helps reduce costs, boost productivity and enables new service innovations and compliance tools.

It will be delivered and managed by BT and ServiceNow to help customers create fully digital, comms-enabled workflows without having to engage multiple partners. It combines ServiceNow’s powerful Now Platform capabilities with BT’s Global Voice network, integrated into a choice of tools, such as call recording, and a leading CCaaS platform.

The partners have already deployed this with UNHCR, the UN Refugee Agency, with the support of the United Nations International Computing Centre (UNICC). They will now offer it to organisations around the world, including domestic business and public sector customers in the UK.

It marks the latest step in the BT and ServiceNow ongoing partnership. Announced in 2022, the collaboration will allow ServiceNow to partner with BT Group’s Digital unit to modernise service management Group-wide. This will help BT Group create an AI-powered, self-healing digital infrastructure for its business operations.

“Integrating comms into the workflow and case management simplifies compliance processes, makes colleagues more efficient and gives a better experience to everyone,” said Andrew Small, director of voice and digital work, Business, BT. “Our new package in partnership with ServiceNow will create a compelling pathway for customers looking to move to the cloud and achieve all the benefits digital transformation has to offer.”

Chris Bedi, chief digital information officer, ServiceNow, added: “Customers are increasingly looking for turnkey options to remove complexity from cloud migration and workflows. The combination of our cloud‑based platform, with BT’s global network and communication expertise, will offer customers a unique opportunity to digitise and unify their organisations to be smarter and faster.”

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. 

BT and Five9, a leading provider of the intelligent CX Platform, today announced that they are expanding their partnership to enhance the choice of contact centre services and solutions offered to organisations globally.

BT will now offer the Five9 Intelligent CX Platform to new and existing customers as a managed service to help them fully digitalise their workplace through tighter integration with existing voice, digital channels, unified communications and customer relationship management (CRM) systems. The integration of the cloud-native Five9 Intelligent CX Platform with BT’s secure, expansive and reliable Global Managed Voice platform offers customers an end-to-end managed service, cloud migration expertise and access to BT’s extensive experience and capabilities in managing complex technology environments.

BT customers can now choose from a range of Five9 options including digital engagement channels, analytics, workflow automation and optimisation, along with practical AI to engage and empower their contact centre agents. In addition, Five9 offers pre-built call centre integrations with leading CRM solutions, including Salesforce, ServiceNow, Microsoft, Oracle and Zendesk.

BT will also offer access to Five9’s artificial intelligence (AI) and automation solutions, including Five9 Intelligent Virtual Agent (IVA), which are embedded in the platform. These solutions can help automate processes and manage routine calls, while automatically providing agents with caller details to improve efficiency.

The expanded partnership builds on an existing agreement between BT and Five9. In November 2022, Five9 named BT its strategic carrier for voice and network services globally. This enables Five9 to expand into new markets and offer its global customers a service with improved call quality.

Andrew Small, managing director, global portfolio, Business, BT, said: “Our Five9 partnership offers BT customers a secure and future-proof route to migrate their contact centre into the cloud. BT and Five9’s combined expertise will help customers manage the transition seamlessly and enjoy the full benefits of a managed CCaaS service.”

“It is an honour to continue expanding our partnership with BT to deliver a high quality intelligent CX solution via a BT network-enabled, managed cloud service powered by Five9,” said Jake Butterbaugh, SVP Global Partner at Five9. “Enterprises now have access to Five9’s leading Intelligent CX Platform seamlessly embedded with BT’s world-class voice and data services to create more fluid experiences for their customers. This partnership reflects Five9’s commitment to grow our partner ecosystem and cultivate powerful, global partnerships to deliver CX solutions to global customers.”

BT will be attending the upcoming Five9 CX Summit EMEA hosted in Porto, Portugal and will be a featured presenter.  For more information click here

Notes to editors

About BT’s Managed Contact Centre services

BT offers businesses and organisations in the UK and globally customer experience solutions to improve agent and customer experience, with professional services to plan, implement and manage them end-to-end. Its services and solutions enable omnichannel interactions including voice, email, webchat, messenger, SMS and social media.

BT’s Inbound Contact Global platform supports inbound voice services worldwide, with physical access nodes in over 45 countries, originations from over 180 countries, and terminations to anywhere in the world. Its cloud contact centre services are supported by resilient global Contact Hubs offering a wealth of experience in customer experience transformation. BT’s Inbound Contact platforms serve over 55,000 customers globally, and more than 16 billion minutes of calls per year. Over 65,000 agents use it worldwide.

BT works with an ecosystem of partners including Five9 to deliver innovative and market leading technology. Our Cloud Contact platforms have connectors with leading CRM systems including Salesforce, Oracle, Microsoft Dynamics, SAP, ServiceNow and Zendesk.

BT helps customers build secure end-to-end contact centres. It offers applications to protect against the dangers of fraud, all seamlessly integrated with its secure network. It also offers expertise to help customers navigate compliance and regulatory requirements.

About Five9

The Five9 Intelligent CX Platform provides a comprehensive suite of solutions for orchestrating fluid customer experiences and empowering agents. Our cloud-native, multi-tenant, scalable, reliable and secure platform includes contact center; omni-channel engagement; Workforce Engagement Management; extensibility through more than 1,000 partners; and innovative, practical AI, automation and journey analytics that are embedded as part of the platform. Five9 brings the power of people, partners and technology to more than 2,500 organizations worldwide. Through this combination, Five9 supports customer needs from Day 1 to forever and delivers on our customer commitment: “We keep our CX promise, so you can keep yours.” 

For more information, visit www.five9.com

BT today announced a multi-million-pound investment to bring 5G and 4G mobile edge computing services to its UK business customers in collaboration with Amazon Web Services (AWS).

The work combines AWS's cloud expertise with BT’s market-leading 5G and 4G infrastructure. EE’s national mobile network with AWS Wavelength will bring the power of AWS to the network edge for more business and public sector customers across the UK – opening up faster, secure and high-bandwidth connectivity on the move for use cases like policing, crowd management, healthcare and security.

The effort is part of BT’s investment in its existing mobile networks, to enable 5G-connected infrastructure as a service via AWS Wavelength. This includes switching on a new AWS Wavelength Zone in Manchester, which will service trials for eligible businesses and public sector organisations within a 100-kilometre radius (including cities such as Liverpool, Leeds, Sheffield and Blackpool). BT’s ambition is to roll out AWS Wavelength to business customers across the UK more broadly in the coming years. 

AWS Wavelength embeds AWS compute and storage services within 5G and 4G networks, providing mobile edge computing infrastructure for ultra-low-latency applications. Hosting services directly at the edge of EE’s UK network reduces lag, as application traffic can reach application servers running in the AWS Wavelength Zone without leaving BT’s network. This opens up mobile edge computing infrastructure for businesses to develop, deploy, and scale mobile Internet of Things (IoT) applications over BT’s existing 5G network securely.

The collaboration aims to enable high-speed, latency-sensitive and intensive 5G connectivity for BT customers looking to benefit from high-bandwidth IoT use cases in the field. This includes autonomous vehicles, cameras for policing and other public services to help protect communities, live media production for outside broadcast, smart industrial robots, and use in community healthcare (such as in care homes to monitor for falls and accidents).

BT’s Wholesale unit has worked with AWS on the initial trials in Manchester. After the planned national rollout, the service will be available to all BT business customers in the UK – from small businesses to large enterprise and public sector organisations.

Alex Tempest, Managing Director for BT Wholesale said: “As we continue to build best-in-class 5G infrastructure for the UK, launching the AWS Wavelength service for our business and wholesale customers is a hugely important step on our journey – bringing the power of the cloud to the UK’s best network*. It’s set to unlock use cases like IoT cameras to help first responders keep communities safe: a real-life example of using tech to connect for good.

“By building cloud edge services into our 5G and 4G EE network, we can accelerate innovation across industries, and bring fast, secure data processing closer to where our customers need it most. Ultimately, we want to give businesses and public sector organisations all the power of edge computing, wherever they are.”

For more information and to enquire about customer trials please visit:  btwholesale.com/wavelength.

ENDS 

Cruyff once said: “Quality without results is pointless. Results without quality is boring.” It’s a lesson I’ve applied to business.

BT prides itself on the excellence of its managed services. We work with partners such as Microsoft to offer services that not only deliver the results customers expect but give quality experiences to ensure they are well used and easily adopted across their organisation.  

Around 18 months ago, we renewed and deepened our strategic partnership with Microsoft. Together, we committed to ensuring Microsoft solutions work “best on BT” delivering both quality and results. Here’s an update on our successes so far:

• Innovation

We’re innovating not only in the development of products and services, but in a digital experience. We have a digital quotation journey for Operator Connect and five solutions now available on Microsoft’s commercial Marketplace. On AppSource, we have: Operator Connect for Microsoft Teams with BT; Microsoft Teams Voice with BT; BT Virtual Events for Microsoft Teams Live Events.

And on Azure Marketplace we have: Managed Microsoft Sentinel and Extended Detection and Response (XDR) with BT; and 5G Private Network with Microsoft Azure Multi Edge Computing (MEC).

• Enterprise voice

We said we were migrating our Global Managed Voice platform to run on Microsoft Azure as part of Microsoft’s Azure for Operators programme. This is now live.

We’re offering our Global Managed Voice services directly through Microsoft Teams. And we’ll be launching Microsoft Teams Phone Mobile too.

• Cyber security

We’ve expanded our security portfolio from Managed Sentinel (Cloud SIEM) to include Microsoft Defender and XDR.  We've enabled Microsoft Sentinel onto the UK Government G-Cloud framework for Public Sector. We’re seeing an increasing number of customers buying Microsoft security plus other Microsoft services from BT in a true multi-cloud approach. 

• Industry-focused services

We’re working with Microsoft to develop a new private 5G and edge technology service designed to unlock safety, sustainability, productivity and security for a range of UK industries, from transport and logistics to manufacturing. It will bring together private mobile networks from BT with Microsoft’s Azure private multi-edge computing, which includes Azure Private 5G Core, cloud-managed edge computing and an ecosystem of application partners in robotics, video analytics and IoT.

• Consumer

Over in our Consumer division across both our EE and BT brands, we’ve been highly successful in integrating Microsoft services into a variety of our tariffs and plans. We were the first partner globally to offer M365 as an integrated solution and the integration of Game Pass Ultimate has made us the go-to fixed and mobile network for Xbox and gaming in the UK.

When I last met Omar Abbosh, president of Industry Solutions at Microsoft, he said the world is still at an early stage in its digital journey. “Partnerships are key to progress. Our Microsoft-BT partnership is built on a culture of teamwork, innovation and co-creation. By delivering high-quality digital services to end-users, we motivate customers to adopt digital technology to drive market impact and results,” he said.  

You can find out more about our Group-wide partnership with Microsoft at Mobile World Congress. We’ll have a pod on Microsoft’s stand (Hall 3, Booth #3H30) where you’ll be able to see what we’ve been delivering. This will also feature EE’s successful integration of Microsoft capabilities into market-leading services for XBox, Game Pass Ultimate and Microsoft 365. 

At BT, we aim to be the world’s most trusted connector of people, devices and machines. To earn trust, we must deliver repeatable, predictable results for our innovative managed services. As Cruyff said: “Winning is just one day, a reputation can last a lifetime.”

Under the terms of the agreement, BT hybrid cloud services will be based on Rackspace Technology’s cutting-edge solutions, which the company will deploy in BT data centres along with its Rackspace Fabric management layer.

Customers will benefit from the integration of Rackspace Technology’s cloud management expertise and automation, analytics, and AI tools with BT’s world-leading network and security capabilities.

This will enhance customer experience and enable BT to further evolve its managed cloud services.

Bas Burger, CEO of BT’s Global unit, said: “This innovative partnership with Rackspace Technology accelerates our plans to build a world-class hybrid cloud portfolio. It will deliver outstanding experiences for our customers and ensure they benefit from the best services, backed by our partner’s leadership in cloud.”

Kevin Jones, CEO of Rackspace Technology, said, “This exciting partnership with BT validates Rackspace Technology’s expertise in helping large, multinational enterprises in their cloud transformation journey and provides both companies with unique industry positioning. It highlights the enduring long-term value of a hybrid cloud model, as BT customers will now have access to the best of public cloud, private cloud, and traditional hosted environments alongside the speed, security, and resilience of BT’s worldwide networks.”

The companies have also committed to extend their partnership in the future to create new joint cloud offerings for their customers.

BT today announced it is upgrading the global network of leading commercial explosives and blasting systems provider Orica with the latest cloud-optimised technology and cyber security solutions. The upgrade is part of Orica’s digital transformation and will support the migration of applications and services to the cloud.

Orica, which operates in more than 100 countries, utilises innovative, market-leading digital solutions built on cutting-edge technology and automation to create safer, more productive blast outcomes for customers.

The new managed network service, based on Cisco SD-WAN technology, will provide secure and flexible connectivity for the company’s more than 13,000 employees, many of whom work remotely on customer sites around the world.

For Orica’s IT team, BT will provide a single dashboard with comprehensive visibility of network traffic flows, infrastructure monitoring, applications performance management tools, end-user experience monitoring, security and event logging, and inventory discovery. Wrapped in ITIL service management, the dashboard will provide the capability to optimise an individual application’s performance to match business needs.

BT will also help Orica enhance cyber security across the new network and extend it into the manufacturing environment. BT’s security experts will deploy and manage a range of security solutions, including next generation firewalls from Cisco, and an enhanced remote access solution for Orica’s mobile workforce.

Angus Melbourne, Orica’s chief technology officer, said: “BT has been our trusted network partner for five years. We considered many technology and service options for our digital transformation and eventually chose BT as it offers a fully managed service built around our preferred technical solution covering Orica’s global locations. Our network transformation will not only result in improved service, but also reduce the cost of our global network.”

Joris van Oers, managing director, resources, manufacturing and logistics & Europe, Global, BT, said: “It’s great to see our two long-standing relationships continue to bear fruit. Firstly, we are delighted to continue supporting our innovative and dynamic customer Orica, and help their teams conduct their jobs safely, productively and sustainably. And secondly, we are drawing on the strength of our global partnership with Cisco to deliver the latest networking solutions required for our customer’s successful digital transformation.”

BT announced today an extension of its long-term strategic agreement with Syngenta, one of the world’s leading agricultural technology companies.

Syngenta helps improve global food security by enabling millions of farmers to make better use of available resources. As part of the extended strategic agreement, BT will support Syngenta’s requirements for flexible and adaptable consumption of services covering advanced networking, connectivity and security solutions, while aiming to create additional opportunities for joint innovation.

Through highly reliable services that enable collaboration and communication, BT will help Syngenta Crop Protection and Syngenta Seeds focus on being a market leader with world-class science and innovative crop solutions that help farmers sustainably grow more from less.

BT will continue to provide a full range of networking and communication services, as well as cloud security, to support Syngenta’s operations across more than 400 locations in 60 countries. These include key agriculture markets in the United States, Canada, United Kingdom, Brazil, China, India, Egypt and Ukraine.

In addition, this renewal provides the foundation for an ongoing relationship and potential to explore new ways BT could enable Syngenta’s growth and sustainability ambitions.

Nadja Risse, director of healthcare and life sciences at Global, BT, said: “Since 2000, BT has been a key enabler of Syngenta’s successful digital journey and we are honoured to continue our long-standing relationship with one of the most innovative global leaders in the sector. As we launch more and more digitally native services in our portfolio, BT will look to help empower Syngenta to achieve its ambitious sustainability goals and unlock opportunities to transform farmers’ lives through data and science.”

BT today announced a new, multi-year agreement with Walgreens Boots Alliance (WBA) to continue to be the company’s network partner in the UK and Republic of Ireland. Under the agreement, BT will work to transform WBA’s networking and enhance the customer and colleague experience with the deployment of next-generation technology.

Steve Rempel, senior vice president and international chief information officer, WBA, said: “We chose BT because we share a focus on delivering standout customer experiences. Our digital plans demand full visibility, control and security of applications and data crossing our network so we can join up in-store and online experiences for customers and colleagues alike.”

Joris van Oers, managing director, resources, manufacturing and logistics & Europe, BT, said: “Connectivity is central in the new digital environment WBA is creating for its customers. Our managed network will provide secure and reliable access to applications and data in the cloud and support innovation by providing agility to deploy new services faster.”

BT’s network will provide faster, more responsive access to applications and data and simplify the roll out of new customer service innovations as part of WBA’s digital transformation.

The new, managed service will support the shift of business applications and data in the UK and Republic of Ireland to the cloud and will enhance the customer and colleague experience by improving the reliability and performance of connectivity in the company’s stores, warehouses, distribution centres and support offices.

Designed with joined-up, omnichannel retailing in mind, the network provides WBA with the agility to respond to new opportunities in a fast-changing market. The solution includes the transformation of voice services across Boots UK and Republic of Ireland stores, cyber security to protect customers, colleagues and devices, and extending mobile connectivity – with plans to include 5G – for service resilience and to rapidly expand capacity to support peaks in demand.