Articles tagged with 'customer service' | BT plc

It’s been one year since BT completed its commitment to answer 100% of customer service calls in the UK and Ireland – a year ahead of schedule – to deliver the most personal and local service to our customers across our three Consumer brands.Providin...

Ofcom has published its Q2 complaints data for April to June, a period that covers the first three full months of a dramatic change in the way we live our lives.The first UK-wide lockdown because of the Coronavirus pandemic led to a huge surge of peo...

BT delivers on its commitment to answer 100% of its customer service calls in the UK and Ireland a year early becoming the only major broadband provider to do so BT’s regional call routing lets customers talk to expert teams in the most loca...

BT is creating 76 new apprenticeship and graduate jobs across Scotland as part of a new UK-wide drive to recruit the best tech talent available. Glasgow, Dundee, Edinburgh and Greenock are among the areas to benefit....

BT is holding two open days at its Glasgow contact centre next week, as part of plans to recruit around 50 new staff and boost customer service. The new recruits will work in mainly sales and customer service roles, with recruiters keen to attract ap...