Articles tagged with 'customer service' | BT plc

It’s been one year since BT completed its commitment to answer 100% of customer service calls in the UK and Ireland – a year ahead of schedule – to deliver the most personal and local service to our customers across our three …

Ofcom has published its Q2 complaints data for April to June, a period that covers the first three full months of a dramatic change in the way we live our lives.The first UK-wide lockdown because of the Coronavirus pandemic led to a huge surge of …

BT delivers on its commitment to answer 100% of its customer service calls in the UK and Ireland a year early becoming the only major broadband provider to do so BT’s regional call routing lets customers talk to expert teams in the …