Articles tagged with 'Consumer' | BT plc

BT will continue to vigorously defend itself against the speculative claim of overcharging customers, following preliminary ruling on the procedural matter of certification.Ofcom assessed the subject three years ago with no finding of excessive prici...

BT today announced the completion of its new Warrington contact centre in the Birchwood area of the town, following a multi-million pound investment in the building. Displaying its commitment to Warrington, BT has recruited 110 colleagues in the area...

BT’s Hope United and the UEFA Foundation for Children kicked off a match at Crusaders FC Seaview grounds today on the eve of the Super Cup to raise awareness about the devastating impact of online hate in sport and among young people.Hope United, a c...

Blog – by Tania Caporaso, Director of BT Customer Care ...

EE to offer 5G anywhere in the UK by 2028 – millions of customers to benefit from a larger network and new ‘on demand’ solutions anywhere beyondAmbition supported by 4,500 sq miles of new rural EE coverage paired with additional road, air and space s...

FA competition provides exciting pathway for impairment-specific footballBT Sport coverage set to be most accessible live football broadcast yet seen, as part of BT’s partnership with the FA to support all levels of the gameThe FA Disability Cup will...

Majority (56%) of Brits feel more vulnerable compared to the start of the pandemic, with nearly one in three (30%) needing additional financial supportOver half (55%) of people from lower-income homes¹ say home connectivity is more important than eve...

BT intends to vigorously defend itself against the claim of overcharging pre-existing customersOfcom considered the subject three years ago – there was no finding of excessive pricing or breach of competition law more generallyBT’s social tariff, pan...

By Marc Allera, CEO, BT’s Consumer brands ...

 Following a hugely successful pilot during lockdown, with over 140 volunteers and 1,600 calls made, BT is expanding Care Home Companions to over 300 care homes nationwide140 BT, EE and Plusnet colleagues from across the UK have now volunteered, with...

A sleek new set-top box, BT TV Box Pro features 4K HDR, Dolby Atmos and up to 600 hours of recordings making it future readyEnhanced image-based user interface offers a more intuitive experience for new and existing BT TV customersThe BT TV Box Pro i...

Fan survey study reveals 76% of fans find tech enhances their enjoyment of sportStreaming live sport to mobiles plus 360°, spider and drone cameras among fans’ favourite sporting tech developmentsTeletext topped the list for the most nostalgic sports...

Following today’s announcement by the Premier League, BT welcomes the Premier League’s in principle agreement for a three year renewal of our current broadcast agreement. This means, subject to terms, that until 2025 BT Sport will continue to show 52...

BT launches search to identify and celebrate the ‘Unbreakable’ spirts of lockdown - the hero members of public who have kept Brits entertained and motivated via the power of the internet, during a unique and challenging yearBT is joined in the search...

BT Sport launches Innovate 21 competition to identify new experiences in sport broadcastBrian O’Driscoll, Suzi Perry and Robbie Savage among expert judges Competition underlines BT commitment to leadership in sports and broadcast innovationBT Sport t...

People blog - Marc Allera, CEO BT Consumer ...

BT Home Essentials to launch next month, offering fibre broadband and call packages to everyone receiving Universal Credit (and certain legacy benefits*), covering an estimated 4.6 million householdsBT research reveals nearly a third of Brits feel mo...

BT study reveals 58% of interviewers would not hire the perfect candidate if their room in the video background was messy A quarter of candidates have experienced audio issues during a video interviewBT Skills for Tomorrow provides must-have tips, re...

Enjoy Technology Inc. (“Enjoy”), a technology-powered platform reinventing “Commerce at Home” announced today that BT Group, the company’s exclusive U.K. partner through the BT and EE brands, has extended their partnership through 2025. BT has also m...

BT today released new images of its Gosforth Contact Centre currently undergoing a multi-million-pound refurbishment - as it announced the project has already completed its first phase and will open later this year.The centre has undergone a major re...

Spectrum won at £452m prior to assignment roundFollowing the principal stage of Ofcom’s 5G auction, EE has secured new 700MHz and 3.6-3.8 GHz spectrum.Marc Allera, CEO Consumer said: “EE has secured vital new spectrum in this auction which, when roll...

By Marc AlleraToday I’ve been invited to speak at Enders’ Media and Telecoms 2021 & Beyond conference, which is always a great opportunity to look back on the past year as well as look forward. I want to share some of what I’ve talked about at Enders...

BT TV expands sporting line-up with addition of Eurosport to flexible packagesFor no additional monthly cost, BT TV customers are set for a spring and summer of unmissable sportEurosport 1 and Eurosport 2 will be added to Big Sport and VIP, with no i...

We invest billions of pounds in our networks every year to ensure our customers can stay connected to the things that matter to them most. Without a reliable network, keeping in touch with family and loved ones virtually, streaming the latest boxset,...

BT’s new Advanced Digital Home Phone with Alexa built-in combines ease-of-use with the convenience and great range of features that Alexa providesThe cordless handset offers an ideal introduction to smart technology – customers can simply tap the Ale...

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BT Halo 3+ introduces BT’s new Hybrid Connect device combining the best fibre home broadband, wi-fi and award-winning EE mobile networkHybrid Connect, a UK first, works straight out of the box allowing customers to get online straight awayHalo 3+ cus...

EE, BT Mobile, and Plusnet Mobile customers to have free unlimited access to Oak Academy content by the end of JanuaryZero rating of popular educational websites forms part of BT’s ‘Lockdown Learning’ support scheme announced last weekAnnouncement fo...

BT intends to vigorously defend itself against the claim of excessive pricingOfcom considered the subject three years ago – there was no finding of excessive pricing or breach of competition law more generallyBT staff are working hard through the pan...

The network that our customers use every day is built on years of dedication and billions of pounds of investment – investment into innovation and development of new technologies, into network planning, into extensive testing of devices, into buildin...