Articles tagged with 'Consumer' | BT plc

EE rated UK’s best network for ninth year in a rowRecognition follows year of network expansion, with EE becoming the first operator to offer 5G coverage to over 50% of the populationLandmark accolade comes ahead of bumper summer of events across the...

Following submission to the Competition and Markets Authority (CMA), BT Group and Warner Bros. Discovery today welcomed the decision to approve the BT Group agreement with Warner Bros. Discovery, Inc. to form a 50:50 Joint Venture (JV) company that w...

EE adds 5G coverage to Wembley pitch to support busy summer season of gigs at England’s national stadiumWembley becomes the first stadium in the UK to have a bespoke 5G solution dedicated just to the pitch – the latest connectivity ‘first’ in its par...

BT Sport will show 533 of the 550 games available with 113 (27%) more games for customers to watch each season in new format competition.BT Sport will remain the home of top flight European football until 2027, it was confirmed today.  BT have secure...

BT partners with charity Home-Start UK to offer 2,500 households with no connectivity free laptops and access to its Home Essentials social tariffBT commits to supporting over 9,000 people by offering devices and connectivity to tackle the digital di...

By Marc Allera, CEO, BT ConsumerIt was great to be back in person at the Enders Media and Telecoms 2022 & Beyond conference last week.I talked about how this must be the most volatile but fascinating time I’ve seen in my 21 years in the telco industr...

Following its announcement of exclusive discussions on 3 February 2022, BT Group plc (“BT Group”) has agreed a set of definitive agreements with Warner Bros. Discovery, Inc. (“Warner Bros. Discovery”) to form a 50:50 joint venture company to create a...

BT launches its latest advertising campaign, Broadband Nightmares, which takes the form of a short horror film to showcase the power of BT’s Halo 3+ Hybrid Broadband in combatting the nation’s broadband frustrationsThe latest campaign which dramatise...

by Marc Allera, CEO, BT Consumer                                                                                                                                                                                                                          ...

EE and BT unveil new ways to watch or experience sports and the performing arts using the power of 5G technologyInnovation with EE’s 5G network, BT Sport, BT Applied Research and external partners brings highly immersive, personalised experiencesProj...

Market-leading social tariff offers fibre broadband and call packages to everyone receiving Universal Credit (and other legacy benefits)Simple, real-time eligibility checker and instant sign-up process now available in BT’s 550 storesMore people can ...

Following a detailed process to identify the best way to generate investment and strengthen our Sports business, BT Group today announced that it has entered exclusive discussions with Discovery, Inc.  on a deal to create a new sport and entertainmen...

By Nick Lane, managing director for consumer customer services at BT                                                                                                                                             Price rises are never popular, but are so...

North Tyneside office set for major revampBT Group today announced that it will be recruiting over 150 new local jobs as well as beginning a multi-million pound refurbishment of its second contact centre in Newcastle, located at its North Tyneside bu...

By Chris Howe, Customer Change Director BT, EE, PlusnetHome phones are changing. Just as television went from analogue to digital, now it’s the turn of the humble landline. The UK is the latest country to upgrade its home phone network following Japa...

Netflix is now included in BT TV’s flexible Entertainment, Big Entertainment, and VIP TV packagesThe latest update means BT TV customers will have access to even more content, for one monthly payment and on one billBT TV’s Entertainment, Big Entertai...

BT launched Innovate 21 to identify new experiences in sport broadcastAriSports gains opportunity to work with BT Sport in developing gaming conceptAriSports has been crowned the winner of Innovate 21, BT Sport’s search for exciting new sports broadc...

This statement has since been updated as procedural matters relating to the case have progressed.The latest statement can be found at: https://newsroom.bt.com/bt-to-take-competition-appeal-tribunal-procedural-ruling-to-court-of-appeal/BT will continu...

BT today announced the completion of its new Warrington contact centre in the Birchwood area of the town, following a multi-million pound investment in the building. Displaying its commitment to Warrington, BT has recruited 110 colleagues in the area...

BT’s Hope United and the UEFA Foundation for Children kicked off a match at Crusaders FC Seaview grounds today on the eve of the Super Cup to raise awareness about the devastating impact of online hate in sport and among young people.Hope United, a c...

Blog – by Tania Caporaso, Director of BT Customer Care ...

EE to offer 5G anywhere in the UK by 2028 – millions of customers to benefit from a larger network and new ‘on demand’ solutions anywhere beyondAmbition supported by 4,500 sq miles of new rural EE coverage paired with additional road, air and space s...

FA competition provides exciting pathway for impairment-specific footballBT Sport coverage set to be most accessible live football broadcast yet seen, as part of BT’s partnership with the FA to support all levels of the gameThe FA Disability Cup will...

Majority (56%) of Brits feel more vulnerable compared to the start of the pandemic, with nearly one in three (30%) needing additional financial supportOver half (55%) of people from lower-income homes¹ say home connectivity is more important than eve...

This statement has since been updated as procedural matters relating to the case have progressed.The latest statement can be found at: https://newsroom.bt.com/bt-statement-on-competition-appeal-tribunal-procedural-hearing-on-certification/BT intends ...

By Marc Allera, CEO, BT’s Consumer brands ...

 Following a hugely successful pilot during lockdown, with over 140 volunteers and 1,600 calls made, BT is expanding Care Home Companions to over 300 care homes nationwide140 BT, EE and Plusnet colleagues from across the UK have now volunteered, with...

A sleek new set-top box, BT TV Box Pro features 4K HDR, Dolby Atmos and up to 600 hours of recordings making it future readyEnhanced image-based user interface offers a more intuitive experience for new and existing BT TV customersThe BT TV Box Pro i...

Fan survey study reveals 76% of fans find tech enhances their enjoyment of sportStreaming live sport to mobiles plus 360°, spider and drone cameras among fans’ favourite sporting tech developmentsTeletext topped the list for the most nostalgic sports...

Following today’s announcement by the Premier League, BT welcomes the Premier League’s in principle agreement for a three year renewal of our current broadcast agreement. This means, subject to terms, that until 2025 BT Sport will continue to show 52...