BT announces plans to recruit another 90 staff in Newcastle
BT today announced plans to recruit a further 90 staff in Newcastle as part of a UK-wide recruitment drive which will transform customer service.
The announcement follows the success of its latest recruitment drive in the area, which has already filled more than 110 contact centre posts in Newcastle since April last year.
The new jobs will be in both sales and help and service roles in BT customer service with recruiters keen to attract applicants from across Newcastle and the wider region. They are the latest phase in a major initiative by BT’s Consumer division to answer 90 per cent of calls in the UK and Ireland.
BT is one of the North East’s largest private sector employers with more than 8,500 employees based in the region, of which around 5,800 are based in Tyne and Wear.
Libby Barr, managing director of BT customer care, said: “Up and down the country, we’re welcoming hundreds of new staff, who have a passion for doing the right thing for our customers. They’re joining at an exciting time in our transformation. We are investing millions of pounds improving our systems, providing more training and enhancing our online services. It will result in a better service for our customers and even more rewarding careers for our people. Our Newcastle team is an important part of this exciting growth story.”
Farooq Hakim, chairman of BT’s North East regional board, added: “We have been impressed with the high quality of our Newcastle recruits. They show great enthusiasm and a determination to provide customers with a first class service.
“Since April last year, we have recruited more than 110 people at our contact centre in Gosforth as part of our commitment to provide the best possible service for our customers. Following on from that success, we are now looking for a further 90 people to join us.
“This is the perfect opportunity for someone with a passion for brilliant customer service, who is looking for a secure, well-paid and flexible job with long term career prospects and excellent training at one of the UK’s top companies.”
An open evening will be held at BT’s Gosforth Contact Centre, on Gosforth Business Park1 on Tuesday April 4 from 6pm to 8pm. To guarantee a place please register by
e-mailing firstname.lastname@example.org.People are also welcome to call in on the day.
Successful applicants for help and service roles will be answering calls and talking to customers from across the UK on a wide variety of matters, ranging from account queries to helping solve service problems. In return, they will receive a starting salary of £18,295 rising to £20,327 after nine months plus bonus
Successful applicants for sales roles will focus on demonstrating to customers why BT is the right company for them.Whether talking with them via phone, live chat or email, they will listen to customers’ concerns, identify sales opportunities and upgrade or improve services to ensure the customer is happy with their service. In return, they will receive a starting salary of £17,982 rising to £19,981 after nine months plus bonus.
Both roles offer flexible shifts, 22 days paid holidays and eight bank holidays, pension and sharesave schemes and free BT Broadband and discounts on mobile products.
Full details of the new roles and how to apply can be found at http://www.btplc.com/Careercentre/careersatbt/contactcentres. Short term, part time positions are also available for people looking for an opportunity to gain work experience and coaching with a well-known brand.
.The interview process for permanent candidates will include online tests, assessment centres and interviews so the best possible candidates can be matched to the roles.
BT’s Consumer division has already added around 500 contact centre roles, with around 900 more to be filled by spring this year in order to meet its commitment to improve customer service and answer 90 per cent of its customers’ calls in the UK and Ireland.
The division has committed to improve customer service and is spending an extra £80m over two years to boost performance, in addition to the hundreds of millions of pounds it already spends each year on service.