BT launches employee cyber security reskilling programme in partnership with CAPSLOCK

We are the protectors - Asha Morar


  • First-of-a-kind programme to address industry-wide cyber skills gap will see BT employees retrained and placed into cyber security roles
  • BT is investing in its people and is offering a life-changing career move
  • Digital hands-on curriculum provided by BT’s accredited learning partner CAPSLOCK and developed around common cyber security workplace scenarios

BT is today launching a pilot employee cyber security reskilling programme in collaboration with award-winning cyber security training organisation, CAPSLOCK. The online 16-week course will retrain current BT employees and equip them with the skills needed to pursue a new career in Security – one of the fastest growing parts of BT.

The programme is being launched to help tackle the shortfall of people with cyber security skills, which has become a serious issue for businesses of all types. The Department for Digital Culture, Media & Sport (DCMS) estimates that approximately half of UK organisations have a basic cyber skills gap, while at the same time, the ‘Great Resignation’ is signalling a thirst for change amongst the nation’s workforce.

After a rigorous recruitment process, 30 employees have been selected from BT’s Consumer and Global divisions across the UK and will start the scheme today with an in-person induction day in Birmingham. Course participants will secure a new cyber security role at the end of the programme.

BT learners will study an accredited, interactive and team-based learning curriculum. Developed and delivered by CAPSLOCK’s industry experts and academic professionals, it will simulate the full spectrum of real-world cyber problems from managing incidents, detecting malware and social engineering threats, to penetration testing, governance, risk and policy. This career-changing opportunity will provide BT learners with sought after skills and up to five certifications.

Perceptions of the cyber security profession unfortunately remain centred around those with a set of highly specialised technical skills. The reality is that the field needs a broad array of skills and experts to fill a range of roles, many of which rely on transferable skills that some people already possess or, importantly, can be easily developed through a programme such as CAPSLOCK.

Although BT will offer learners a number of roles suited to both technical and non-technical skillsets, it is the harder-to-fill more technical roles that this programme will address. Jobs available will include cyber operations, threat intelligence and technical design and will be located in Manchester, Bristol, Birmingham and Glasgow.

What’s more, during the course CAPSLOCK will provide dedicated learner support including one-to-one professional coaching, careers counselling and mental health first aiders.

The new launch of the programme reinforces BT’s investment in its people across the organisation and its commitment to training, development, and now reskilling to future-proof its employees’ careers. Learners will also be paired up with BT cyber mentors to ensure they are successful in their career transition.

Once graduated, BT’s new cyber employees will become a Protector, contributing to the protection of BT, its 30 million UK customers, governments, and critical national infrastructure.

Kevin Brown, Managing Director, BT Security said: “There simply aren’t enough people with the necessary skills to fill the amount of cyber security jobs available. The ‘cyber skills gap’ is a hot topic in the security industry, and this pilot reskilling programme with CAPSLOCK is a key part of how we’re working to develop the next generation of cyber security professionals. The scheme is all about opening doors for those who might not have seen an obvious way into a security career, and we’re welcoming people who have different skillsets, backgrounds and ages as we’re really looking for a diverse range of talent across our security team.”

Dr Andrea Cullen, Co-founder at CAPSLOCK said: “Our mission in partnership with BT is to enable anybody with potential to enrol and change careers into cyber security. Importantly, we want to change perceptions that it is not just technical skills that are required to do well in this sector. The reality is that the field needs a broad array of skills and experts to fill a range of roles, many of which rely on transferable skills that many people already possess, and the holistic cyber skills which are developed throughout the CAPSLOCK course. With the right attitude and determination, anybody – no matter their past experience, education or age – has the potential to start a career in IT, technology, or cyber security.”


About BT Security:

As a global leader of managed security services, we help customers thrive in a digital world by delivering world-class security solutions. With operations in over 180 countries and a team of 3000 security experts around the globe, BT supports some of the world’s largest companies, nation states and critical national infrastructures.

We protect our networks against around 6500 cyber-attacks every day, and this deep expertise combined with our global reach gives us a unique perspective on the cyber landscape. We’re constantly analysing, predicting and responding to the latest threats, and we leverage the latest developments in technology and innovation to protect the UK’s infrastructure, business and citizens.

For more information, visit www.bt.com/security

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CAPSLOCK is an award-winning educational organisation that delivers cyber security bootcamps online, with no up-front costs. They help adults fully re-skill to become qualified cyber professionals in as little as four months, by removing barriers to career-changing education whilst bringing greater diversity into the cyber security sector. CAPSLOCK are interested in a learner's potential rather than in their past, so there are no academic entry requirements needed to enrol. Their graduates have been hired by the BBC, ITV, Allianz, BT, Dyson, PwC and many more. In 2021, they were named the 'Most Innovative Cyber Security SME of the Year' by the UK government.

About BT

BT Group is the UK’s leading telecommunications and network provider and a leading provider of global communications services and solutions, serving customers in 180 countries. Its principal activities in the UK include the provision of fixed voice, mobile, broadband and TV (including Sport) and a range of products and services over converged fixed and mobile networks to consumer, business and public sector customers. For its global customers, BT provides managed services, security and network and IT infrastructure services to support their operations all over the world. BT consists of four customer-facing units: Consumer, Enterprise, Global and its wholly-owned subsidiary, Openreach, which provides access network services to over 650 communications provider customers who sell phone, broadband and Ethernet services to homes and businesses across the UK.

For the year ended 31 March 2021, BT Group’s reported revenue was £21,331m with reported profit before taxation of £1,804m.

British Telecommunications plc is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on the London Stock Exchange.

For more information, visit www.bt.com/about