BT’s new home phone service, Digital Voice, to be rolled out across Yorkshire and the Humber

  • Eligible customers will be contacted four weeks in advance to help prepare for the switch.  
  • BT will have a presence across Yorkshire and the Humber throughout August as part of a regional Digital Voice roadshow as well as at town halls and on high streets. 

BT recently announced plans to roll out its new home phone service, Digital Voice, on a region-by-region basis. Having started in the East Midlands, BT is now moving on to Yorkshire and the Humber. 

An industry-wide shift from analogue to digital landlines will see BT and many other telecoms operators in the UK provide services over a broadband line, similar to work taking place in many other countries around the world. 

This once-in-a-generation upgrade to future-proof the UK’s landlines is essential and will replace technology that is fast becoming obsolete. The landline isn’t going away, and for the most of customers, making the switch simply involves plugging your phone into a broadband router instead of into a wall-mounted phone socket, bringing new benefits such as advanced spam call blocking. 

Customers in Yorkshire and the Humber will be contacted at least four weeks in advance before making the switch, to ensure they are ready to move to Digital Voice. For almost all customers, Digital Voice will have no impact on how they use their home phone. They’ll still have the same service, and price plan and bills will stay the same. In addition, more than 99% of phone handsets work with Digital Voice and for those that won’t, BT has a range of handsets that customers can order. 

Vicky Hicks, Senior Engagement Manager at BT, said: “BT customers in Yorkshire and the Humber will benefit from a tried and tested service, with around two million BT customers already having made the switch and benefitting from the many advantages of digital home phones from advanced scam call filtering capabilities to crystal-clear call audio. 

“For almost everyone, moving to Digital Voice will be a simple and free transition with no home installation work required. If you feel you need additional support with the transition or you think you are vulnerable, please do tell us. We will be with you every step of the way.” 

BT won’t be proactively switching anyone who falls under the below criteria, where it has this information available: 

  • Customers with a healthcare pendant 
  • Customers who are over 70 
  • Customers who only use landlines 
  • Customers with no mobile signal 
  • Customers who have disclosed any additional needs 

Engaging with the Yorkshire and the Humber community 

BT’s regional approach will be supported by general awareness communications, and advertising campaigns, delivered across local and regional media to explain to customers the simple steps required to make the move to Digital Voice. 

Upcoming engagement activities in Yorkshire and the Humber include: 

Townhalls: BT will be present in townhalls across the region in August to address customer questions on the ground. Customers will be able to speak to BT advisors, test Digital Voice products as well as take part in digital skills training. The first two townhalls to be confirmed are as follows: 

  • 2nd August, 10:00 – 15:00: Leeds, Headingley Enterprise and Arts Centre West Yorkshire, LS6 3HN  
  • 22nd August, 10:00 – 15:00: Sheffield St Marys’ Church & Community Centre, Bramall Lane, Sheffield, S2 4QZ 

Pop-up events: BT will be hosting pop-up stands in garden centres and libraries so customers can have one-to-one conversations with BT staff. The first locations that have been confirmed are: 

  • 4th August, 10:00 – 14:00: Skipton Library, High St, Skipton, BD23 1JX 
  • 9th August, 10:00 – 14:00: Ripon Library, Ripon The Arcade, Ripon, HG4 1AG     
  • 16th August, 10:00 – 14:00: Driffield Library, Driffield Cross Hill, Driffield, YO25 6RQ 
  • 17th August, 10:00 – 14:00: Pocklington Library, 23 Railway St, Pocklington, York, YO42 2QU  
  • 23rd August, 10:00 – 14:00: Malton Library, St Michael St, Malton, YO17 7LJ 
  • 31st August, 10:00 – 14:00: The Buttercross Brigg, Brigg, DN20 8ER 

Demonstration vehicle: BT will tour 12 towns and cities over the course of August to ensure customers across Yorkshire and the Humber can speak to BT staff about the switch and try out the new technology for themselves. Confirmed dates and locations: 

  • 2nd  and 3rd August: Grimsby, Morrisons, DN37 7SQ 
  • 4th and 5th August: Goole, BGC, HU15 2UJ 
  • 6th and 7th August: Bridlington, Morrisons, YO16 4SY 
  • 8th  and 9th August: Doncaster - Lakeside, DN4 5JH
  • 11th and 12th August: Rotherham, Morrisons Catcliffe, S60 5TR 
  • 13th and 14th August: Barnsley, Wombwell Retail Park, S70 3NS 
  • 15th and 16th August: Wakefield, Morrison, WF2 9BY  
  • 17th and 18th August: Huddersfield Town Centre Macaulay Street HD1 2JY
  • 19th and 20th August: Halifax, Morrisons, Keighley Road, HX2 8HY 
  • 21st, 22nd and 23rd August: Bradford, City Park, BD1 1HY 
  • 24th, 25th and 26th August: Harrogate, Crimple, HG3 1EW 
  • 28th and 29th August: York - Vangade Retail Park YO32 9AE

Full information of dates and which towns and cities will be hosting BT events will be available on the Digital Voice website: www.bt.com/digital-voice. 

About BT Group

BT Group is the UK’s leading provider of fixed and mobile telecommunications and related secure digital products, solutions and services. We also provide managed telecommunications, security and network and IT infrastructure services to customers across 180 countries.

BT Group consists of three customer-facing units: Consumer serves individuals and families in the UK; Business* covers companies and public services in the UK and internationally; Openreach is an independently governed, wholly owned subsidiary wholesaling fixed access infrastructure services to its customers - over 650 communication providers across the UK.

British Telecommunications plc is a wholly owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on the London Stock Exchange.

For more information, visit www.bt.com/about

*Business was formed on 1 January 2023 from the combination of the former Enterprise and Global units.  It commenced reporting as a single unit from 1 April 2023, with pro forma reporting information to be produced ahead of BT Group’s Q1 FY24 results.