EE named UK’s best network for ninth year running

  • EE rated UK’s best network for ninth year in a row
  • Recognition follows year of network expansion, with EE becoming the first operator to offer 5G coverage to over 50% of the population
  • Landmark accolade comes ahead of bumper summer of events across the UK covered by EE’s award-winning network

27 July 2022, London: EE has today been named the UK’s best network for the ninth year running. After independent, UK wide tests by RootMetrics, EE once again leads the pack coming first or joint first across all seven RootScore Awards – reliability, speed, data, call, text, accessibility and overall performance.

EE announced earlier this year that its 5G network was the first to pass 50% population coverage in the UK and pledged to make 5G available anywhere in the UK by 2028. EE customers can get 5G in more locations than ever before across the UK and among hundreds of places throughout the country, some of the more recent areas EE has covered or expanded 5G coverage in, include;

  • Kilmarnock (Scotland)
  • Skellow (Yorkshire and the Humber)
  • Sale (Northwest)
  • Newark on Trent (East Midlands)
  • Tamworth (West Midlands)
  • Borehamwood (East)
  • Walton (Southeast)
  • Sherbourne (Southwest)
  • Begelly (Wales)

EE's spectrum holdings deliver additional capacity and coverage for customers in the busiest areas and EE is connecting more customers at some of this summer’s biggest events, including The Commonwealth Games, The Women’s Euros, The Edinburgh Fringe Festival, Formula E and The Great North Run. Earlier this month, it was announced that a new innovative EE system is delivering 5G to the Wembley Stadium pitch, benefiting over one million fans attending gigs this summer. It is the first stadium in the UK to have a bespoke 5G solution dedicated just to the pitch. 

Marc Allera, CEO, Consumer Division, BT, said: 'We are proud to be named the UK's best network for the ninth year running. Reliability is of huge importance to our customers, and we pride ourselves on leading the industry. I'm delighted to see the huge investments we make recognised once again and we will continue to expand the UK's leading 4G and 5G networks across the nation.' 

Of the 35 national level tests carried out across the seven RootScore Awards, EE came first or joint first in 33 of them. RootMetrics carried out 642,296 unique tests across 16 cities in England, Northern Ireland, Scotland and Wales. In all 16 cities tested, EE was rated the best network for speed, data and overall performance. For reliability and accessibility, EE was rated the best in over 50% of metropolitan areas tested, with EE also being rated best or joint best for overall score in almost 50% of areas tested. These areas included London, Nottingham, Sheffield, Glasgow, Belfast, Hull and Newcastle. Also, when tested against other major providers, EE’s network is unbeatable for gaming. The full report can be found here

*Rankings based on RootMetrics UK and metro RootScore® reports: From H2 2013 to H1 2022. Tested with best commercially available smartphones on 4 national mobile networks across all available network types. Your experiences may vary. The RootMetrics award is not an endorsement of EE. Reports at RootMetrics.co.uk. Visit ee.co.uk/claims for more details.

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About BT

About EE

EE runs the UK's biggest and fastest mobile network, offering superfast connections in more places than any other operator. EE brought the first 4G network to the UK in October 2012 and launched the UK’s first 5G network in May 2019.

EE has received extensive independent recognition, including being named the UK’s no.1 5G network by RootMetrics® in 2020 and being named the UK's best network every year since 2014 for the following awards: The Mobile Choice Awards, The Mobile Industry Awards and by RootMetrics®.

As well as offering mobile services to consumers and small and medium businesses, EE also provides home and business broadband using both 4G and fixed line connections.

EE is committed to being number one for service in the industry and has nearly 600 shops across the UK. EE remains the only mobile provider to answer 100% of customer calls in the UK and Ireland and was recognised as the UK’s Best Large Contact Centre by the UK Customer Experience Awards 2018 and Welsh Contact Centre Awards 2019. EE was awarded The Sunday Times’ Best 100 Companies to Work for in 2018 and 2019, as well as being named Best Employer 2018 by the European Contact Centre & Customer Service awards.

EE is part of BT’s Consumer business unit which provides products and services to all of BT’s consumer customers in the UK.