Articles tagged with 'contact centre' | BT plc

Turnkey package to accelerate organisations’ use of digital technology to enhance customer experience and productivityBT today announced a new era in its partnership with ServiceNow, the leading digital workflow company that makes the world work …

Customers can now access Five9 Intelligent CX Platform embedded with BT’s global voice and data servicesBT and Five9, a leading provider of the intelligent CX Platform, today announced that they are expanding their partnership to enhance the choice …

By Andrew Small, director of digital workplace, BT

 Following a hugely successful pilot during lockdown, with over 140 volunteers and 1,600 calls made, BT is expanding Care Home Companions to over 300 care homes nationwide140 BT, EE and Plusnet colleagues from across the UK have now …

It’s been one year since BT completed its commitment to answer 100% of customer service calls in the UK and Ireland – a year ahead of schedule – to deliver the most personal and local service to our customers across our three …

BT today announced plans to recruit a further 90 staff in Newcastle as part of a UK-wide recruitment drive which will transform customer service.