BT secures contract worth up to £350 million to enhance and futureproof Scotland’s public sector connectivity

BT has secured a multi-million pound contract worth up to £350 million over the next six years to become the sole provider to deliver public sector connectivity across Scotland.

The Scottish Wide Area Network (SWAN) contract, which has been awarded by NHS National Services Scotland (NSS) on behalf of the Scottish Government, will accelerate the digital transformation of Scotland’s public sector including to some of the most rural areas across the country.

The contract will allow for better communication, data sharing and collaboration across more than 6,000 sites, including 94 public sector organisations. Schools, hospitals, GP surgeries, pharmacies, every NHS Board and local government offices will benefit from significantly faster and improved fibre broadband and mobile connections and resilience.

BT’s investment in future-proofing its infrastructure will accelerate fibre and mobile connectivity to some of the most remote parts of Scotland, helping to deliver on the digital ambitions of the Scottish Government.

As well as bridging the gap between urban and rural areas, benefits for the public are likely to include time saving with patients, for example, being able to be seen remotely by clinicians rather than having to travel long distances across islands.

With 22 NHS Scotland boards, 278 general and community hospitals and more than 900 GP practices set to be connected to the network, BT’s investment in SWAN will support essential public health services, reducing costs and increasing the efficiency of connected organisations.

Cabinet Secretary for NHS Recovery, Health and Social Care, Michael Matheson said: “This major investment from the Scottish Government, and our public sector partners, will make sure that staff across our public services have access to rapid and reliable connections with a greater capacity and bandwidth.

“The SWAN programme will drive benefits for communities across Scotland, making sure that no one is left behind and can access the benefits of technology.”

BT Group employs around 7,000 colleagues in Scotland who live and work in nearly every community in the country. Relying on the use of public services themselves ensures these colleagues are committed to making these services the best that they can be for their own communities.

Alan Lees, Director for Business, BT in Scotland, said: “BT is committed to playing its part in helping to shape and to deliver transformational public sector services for people across Scotland now and into the future.

“BT is proud to become the sole provider of next generation connectivity services to the Scottish public sector via the SWAN Framework. We strongly believe in the difference that highly resilient and secure connectivity can make to the delivery of public services in Scotland and with our expertise and investment we can accelerate the digital transformation of services to the public.

“This contract will see us deliver a cost effective and innovative communications framework, which will benefit public sector employees, citizens and services in ways that we have not seen before. We have access to the largest next generation networks. Our mobile network EE was the first to launch 5G in Scotland and EE now has by far the highest levels of 4G coverage across Scotland’s landmass at 75%, which is 8% higher than our nearest competitor. We’re able to help the public sector to do things that they never imagined possible before, supporting our shared ambition of ‘Connecting Scotland for Good.’”

Mary Morgan, Chief Executive of NHS National Services Scotland (NSS), said: “This is a significant milestone for NSS, and for the many partner organisations across the public sector who depend upon SWAN, including NHS Scotland.

“Swift and secure connectivity is at the heart of modern future-facing public services. Robust digital infrastructure is key to successful innovation and service improvements that will benefit citizens, families and communities.

“We are pleased to have secured this long-term partnership with BT in Scotland. NSS will continue to manage the SWAN Network effectively on behalf of its members so that together we can deliver for all citizens and stakeholders.”


About NHS National Services Scotland (NSS)

NHS National Services Scotland (NSS) delivers a wide range of services and national solutions to improve the health and wellbeing of the people of Scotland.  

Our services include: Scottish National Blood Transfusion Service (SNBTS), Digital and Security, Specialist Healthcare Commissioning, Practitioner Services, Counter Fraud Services, Central Legal Office, National Logistics, National Procurement, Programme Management Services, Antimicrobial Resistance and Healthcare Associated Infection (ARHAI) Scotland, NHS Scotland Assure and Health Facilities Scotland.

For more information, visit www.nss.nhs.scot or contact nss.communications@nhs.scot

About BT Group

BT Group is the UK’s leading provider of fixed and mobile telecommunications and related secure digital products, solutions and services. We also provide managed telecommunications, security and network and IT infrastructure services to customers across 180 countries.

BT Group consists of three customer-facing units: Consumer serves individuals and families in the UK; Business* covers companies and public services in the UK and internationally; Openreach is an independently governed, wholly owned subsidiary wholesaling fixed access infrastructure services to its customers - over 650 communication providers across the UK.

British Telecommunications plc is a wholly owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on the London Stock Exchange.

For more information, visit www.bt.com/about

*Business was formed on 1 January 2023 from the combination of the former Enterprise and Global units.  It commenced reporting as a single unit from 1 April 2023, with pro forma reporting information to be produced ahead of BT Group’s Q1 FY24 results.