Articles tagged with 'consumer' | BT plc

BT plc - Archive Consumer

2026
04
June
2026
| 08:00 Europe/London
UK football fans are gearing up for a very different summer of football, with late‑night kick‑offs set to change how, when and where people watch, according to new research from EE, the lead partner of the Home Nations Football
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01
June
2026
| 08:00 Europe/London
EE announces 5G+ will be improving the mobile experience at more than 25 of the UK’s biggest events and festivals across the UK this summer, covering sports, music, arts, culture, and food.
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20
May
2026
| 16:00 Europe/London
By Claire Gillies, CEO, BT Consumer
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28
April
2026
| 08:30 Europe/London
EE continues to innovate and improve its network performance for customers as part of a £40 billion investment into the UK's network infrastructure.
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20
March
2026
| 14:51 Europe/London
Over three million UK households have now moved to digital landlines, providing a safer, more reliable service ahead of the industry‑wide analogue switchover in January 2027.As part of this upgrade, the UK’s ageing and unreliable copper landline
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13
March
2026
| 09:30 Europe/London
As part of EE’s role in the Shared Rural Network, our team led the build and delivery of a new mobile mast designed to address a long-standing mobile not-spot on the west of the island. 
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04
February
2026
| 08:01 Europe/London
More than 5.7 billion individual testing samples were taken from UK cities, towns and road and rail routes during two landmark studies into mobile performance, proving which network operator provides the highest quality connectivity.A study by
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27
January
2026
| 13:21 Europe/London
Residents and businesses in the scenic Welsh village of Penmachno are celebrating the start of a new, connected era after EE became the first UK operator to deliver reliable mobile connectivity to the community.
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16
January
2026
| 13:42 Europe/London
We are beginning to contact our EE and BT customers to explain what our annual price change in 2026 will mean for them, including a change for out of contract customers this year.
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2025
09
December
2025
| 08:55 Europe/London
By Greg McCall, Chief Networks Officer, BT Group
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24
November
2025
| 08:30 Europe/London
More than half a million EE customers across the UK gifted 5G+ access in the run up to Christmas.At the same time, 20 new towns and cities, as well as festive attractions like Hyde Park Winter Wonderland, are now live with EE’s 5G+ connectivity as
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06
November
2025
| 06:54 Europe/London
It will offer ultrafast, low-latency satellite connectivity to customers in rural and remote areas where traditional fixed-line infrastructure is economically unviable or geographically challenging to build.
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09
September
2025
| 07:30 Europe/London
EE becomes the world’s first mobile operator to launch Advanced RAN Coordination (ARC) technology in its distributed network.
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22
July
2025
| 11:13 Europe/London
More than 34 million people will be able to access the UK’s most advanced and reliable mobile technology this summer, as the nationwide rollout of EE’s new 5G standalone network hits a major milestone.
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02
June
2025
| 00:01 Europe/London
Users of lifesaving alarms encouraged to call their providers to access additional free support with the switchover from copper to digital landlines
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28
April
2025
| 09:00 Europe/London
Targeted regional rollout this spring, prioritises vulnerable customers with tailored support and in-home assistance to ensure a smooth switch to Digital Voice
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16
January
2025
| 11:24 Europe/London
Our annual price change is never an easy conversation to have with customers. It is, however, an important part of how we cover our increasing costs and keep investing in our networks and services to do more for the people we serve.We're doing all
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2024
12
December
2024
| 00:01 Europe/London
BT Group has deployed Sprinklr’s unified customer experience management platform to deliver AI-enhanced customer support 
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27
November
2024
| 10:03 Europe/London
BT Group plc (“BT Group”) announces that Marc Allera has decided to step down as CEO of its Consumer division, with Claire Gillies to become CEO-Designate and a member of its Executive Committee on 10 December 2024, kicking-off an orderly transition
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03
October
2024
| 09:00 Europe/London
Digital Voice is BT’s home phone service, powered by broadband, which includes an AI powered tool that monitors incoming calls and will notify the user of any suspected spam calls. 
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05
September
2024
| 12:48 Europe/London
By Howard Watson - Chief Security and Networks Officer, Marc Allera - CEO Consumer and Bas Burger - CEO Business
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20
May
2024
| 08:00 Europe/London
BT Group has announced a revision to its timetable for moving all customers – consumers and businesses – off the Public Switched Telephone Network (PSTN) and onto digital landlines. The move follows the introduction of a series of improvements to
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16
January
2024
| 10:59 Europe/London
By Marc Allera, CEO, BT Group’s Consumer division
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2023
21
December
2023
| 09:00 Europe/London
By Greg McCall, Chief Networks Officer
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18
December
2023
| 07:28 Europe/London
By Lucy Baker MBE, All-IP Director, BT Consumer
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04
December
2023
| 09:30 Europe/London
BT Group, in partnership with charity AbilityNet, is urging people to join “The 12 Scams of Christmas” webinar to protect themselves online.As scammers are known to target vulnerable groups online during the festive period, the one-hour live webinar
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31
October
2023
| 07:00 Europe/London
Eligible customers will be contacted four weeks in advance to help prepare for the switch BT will have a presence across Greater London throughout November and December as part of a regional Digital Voice roadshow as well as at town halls and
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26
September
2023
| 08:00 Europe/London
The landline is here to stay, but the technology used to make calls is changing from analogue to digital, as part of an industry-wide shift  backed by  Ofcom and the UK Government as an important step towards future-proofing the UK's
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12
September
2023
| 11:16 Europe/London
Eligible customers will be contacted four weeks in advance to help prepare for the switch.                                         BT will have
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